Refund & Return Policy
Return Eligibility
We offer a 2-day return window from the date of delivery. To be eligible for a return or exchange, the product must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Be accompanied by the original invoice.
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Not show any signs of tampering, damage, or usage after delivery.
Products that have been opened, used, or altered are not eligible for return or exchange.
Returns & Exchanges
Returns or exchanges will be accepted only under the following circumstances:
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You received a damaged product.
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You received an incorrect product.
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The product seal was broken at the time of delivery.
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The product was expired upon delivery.
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Any order-related issue is reported within 48 hours of delivery.
Return Process
If your return request meets the above criteria:
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Contact our customer support team within 48 hours of delivery.
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Share your order details and relevant photographs, if applicable.
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Once approved, we will arrange a pickup from the delivery address.
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You will be notified of the pickup schedule.
Cancellation Policy
Orders may be cancelled only if they have not been shipped.
If the cancellation request is approved before dispatch:
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A full refund will be issued to the original payment method.
Paramppara Farm reserves the right to cancel any order due to:
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Product unavailability.
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Pricing or technical errors.
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Incomplete or incorrect customer information.
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Suspected fraudulent transactions.
Refund Policy
Approved products must be returned in their original condition and packaging.
Once the returned product reaches our warehouse:
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Our quality team will inspect the product.
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If approved, the refund will be processed within 5–7 business days.
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The refund will be credited to the original payment method used during purchase.
Important Notes
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Shipping charges, if applicable, are non-refundable.
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Partial Cash on Delivery (COD) payments are non-refundable.
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Refund approval is subject to successful product inspection.